Telco Digital Disruption Series
Digital is disruptive. And you aren’t. Nowhere near enough. We are coming towards the end of a full decade in which the telecommunications community has been talking, experimenting, and failing with digital initiatives. It's time to change. Let's discuss how.
A cautionary tale about the disruption of established markets, and how quickly disruptive change will creep up on you as a telco executive just when you think you're in your most strong and stable position. Insights on surviving cutthroat competition, the power & problem with shiny objects, and vulnerabilities of incumbent players.
When one in three adults consider a single bad customer experience enough to want to switch providers, there is high pressure to get things right from the beginning of their journey. What does customer-centric CX mean, what are the common traits of an "All Digital Telco," what can be fixed quickly for immediate impact?