Telco Digital Disruption Series
Digital is disruptive. And you aren’t. Nowhere near enough. We are coming towards the end of a full decade in which the telecommunications community has been talking, experimenting, and failing with digital initiatives. It's time to change. Let's discuss how.
A cautionary tale about the disruption of established markets, and how quickly disruptive change will creep up on you as a telco executive just when you think you're in your most strong and stable position. Insights on surviving cutthroat competition, the power & problem with shiny objects, and vulnerabilities of incumbent players.
When one in three adults consider a single bad customer experience enough to want to switch providers, there is high pressure to get things right from the beginning of their journey. What does customer-centric CX mean, what are the common traits of an "All Digital Telco," what can be fixed quickly for immediate impact?
“If you are going to start a new telco in 2023, you’ll do it very differently from how you would have done it in 2003.” A modern lean digital telco needs to step back and reimagine the entire way of doing business.
As other industries radically transform to embrace lean digital operating models, (and they and their customers reap the dividends of doing so), Telco has stayed resolutely stuck in its ways. Is something about to change?